Home Refund Policy

Refund Policy

Last updated: 18/07/2026

Zyesims wants you to feel confident when purchasing an eSIM. Since eSIMs are digital products delivered instantly via email — with no physical shipping and no standard "returns" — our refund policy is as follows:

Full 100% Refund Eligible

  • Your eSIM has not yet been installed on any device (i.e., the QR code has not been scanned) — request must be made within 7 days of purchase.
  • Your eSIM has a technical fault preventing connectivity, caused by us or our network provider, and our support team is unable to resolve it with you.
  • You did not receive the eSIM delivery email — even after checking your spam/junk folder — and we are unable to resend it.
  • You purchased the wrong plan and notify us before installing — we’ll prioritize switching you to the correct plan, or issue a refund upon request.

No Refund

  • Your eSIM has already been installed, activated, or used for data — unless the issue stems from one of the technical faults listed above.
  • Your device does not support eSIM or is carrier-locked. Verifying device compatibility before purchase is your responsibility: we provide a free compatibility checker at eSIM-Compatible Devices, include step-by-step self-check instructions using the *#06# code on each product page and in your delivery email, and you confirmed device compatibility during checkout.
  • Weak signal at a specific location due to local network infrastructure — while service remains fully functional across the covered area.
  • Your plan has expired, or local regulatory restrictions apply — both outside our control.

Before Installation — A 10-Second Check

An uninstalled eSIM is the only scenario where we can issue a refund without requiring a technical justification. Therefore, before scanning the QR code, dial *#06# on your device: if you see an EID (a 32-digit string), your device has built-in eSIM hardware. If no EID appears or your device is carrier-locked, do not proceed with installation — simply reply to your delivery email for immediate assistance while resolution is still possible.

Anti-Abuse Policy

To maintain competitive pricing for all customers, we deny refunds for: fraudulent payments; unusually repeated refund requests (more than 3 eSIMs per month); purchases intended for resale; or chargebacks/disputes initiated without first contacting our support team. Accounts found to be abusing this policy may be denied future service.

How to Request a Refund

  1. Email support@zyesims.com with subject line [Refund], including your order ID and the email address used at purchase.
  2. Briefly describe the issue; for technical issues, please attach relevant screenshots to help us diagnose quickly.
  3. We’ll respond within 24 hours and process approved refunds back to your original payment method within 5–10 business days.

Special cases not covered above will be reviewed fairly and individually — just reach out. Your experience is always our top priority.