Refund Policy

Last updated: 07/13/2026

Zyesims wants you to shop for eSIMs with confidence. Since eSIMs are digital products delivered instantly, our refund policy is as follows:

Full 100% Refund Eligible

• The eSIM has not yet been installed on any device (QR code not scanned) — request must be made within 30 days of purchase.
• The eSIM cannot be activated due to an error on our end or the network provider’s end, and our support team is unable to resolve it.
• You purchased the wrong plan and notify us immediately before installation (we can either switch you to the correct plan or issue a refund).

No Refund

• The eSIM has already been activated and used normally (data usage has occurred).
• Your device does not support eSIM or is carrier-locked — please verify compatibility before purchasing (requirements are clearly stated on the product page).
• Weaker signal at a specific location due to local network infrastructure, while service remains functional within the coverage area.
• The plan has expired.

How to Request a Refund

1. Email support@zyesims.com with subject line [Refund], including your order ID.
2. Describe the issue; for technical issues, please attach screenshots to help us diagnose quickly.
3. We’ll respond within 24 hours and process refunds to your original payment method within 5–10 business days after approval.

Special cases not listed above will be reviewed fairly on a case-by-case basis — just reach out; your experience is always our top priority.